Website purchases
File Classifier subscriptions are processed by Stripe. Other eligible website purchases are processed by Paddle. This policy applies only when the applicable secure checkout is open for purchase; private previews and coming-soon products cannot be purchased.
14-day refund window
For eligible website purchases processed by Stripe or Paddle, including File Classifier subscriptions and Wizero Battle's one-time license, contact support@ingeniousaitools.com within 14 days of payment if the product does not work as described or you determine it is not suitable. Approved refunds return to the original payment method through the original processor and revoke the associated paid license. This section does not apply to Google Play purchases.
Google Play purchases
Ingenious Voice Assistant payments and refund requests are handled by Google Play under Google Play refund rules. Request the refund through Google Play. When Google reports a refund or revocation, the app stops receiving renewed paid entitlements; an existing offline entitlement expires within 30 days.
Renewals
Renewal payments are refundable within 14 days of the renewal date if you have not made material use of the app during that period. To avoid unwanted renewals, cancel any time before the renewal date — you keep access through the end of the period you paid for.
Founding places and cancellation
A founding place is permanently counted when its first payment completes. Cancellation or refund does not reopen that place for another customer. Canceling stops future renewal and normally leaves access available through the paid-through date; a full refund revokes the associated paid license.
What is not refundable
Partial-period refunds after the 14-day window, charges older than 60 days, and cases of license abuse (key sharing or resale) are not eligible. Where local consumer law grants broader rights, that law prevails.
How to request
For Paddle purchases, email support@ingeniousaitools.com from the address on the purchase with the app name and approximate purchase date. For Ingenious Voice Assistant, submit the request through Google Play. Support messages receive an initial response within one business day.